Отслеживание сообщений при помощи отчетов о доставке
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Отчеты о доставке это средство отслеживания сообщений в Центре администрирования Exchange, которое можно использовать для определения состояния доставки электронных сообщений, отправленных пользователями или адресованных пользователям в адресной книге организации.
Примечание.
Отчеты о доставке отслеживают сообщения, отправленные пользователями с помощью Microsoft Outlook или Outlook в Интернете. Они не позволяют отслеживать сообщения, отправленные из почтовых клиентов, использующих протоколы POP3 или IMAP4, таких как «Почта Windows Live» и Mozilla Thunderbird.
Что нужно знать перед началом работы
Предполагаемое время для завершения каждой процедуры: Время выполнения зависит от области поиска.
Для выполнения этой процедуры (процедур) необходимы соответствующие разрешения. Сведения о необходимых разрешениях см. в записи «Отслеживание сообщений» в разделе Разрешения потока обработки почты .
Сочетания клавиш для процедур, описанных в этой статье, приведены в статье Сочетания клавиш в Центре администрирования Exchange.
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Использования EAC для отслеживания сообщений
В EAC перейдите к разделуОтчеты о доставке потока >почты.
Введите следующие сведения.
Почтовый ящик для поиска. Нажмите кнопку Обзор , чтобы выбрать почтовый ящик из адресной книги, а затем нажмите кнопку
Выберите один из приведенных ниже параметров:
Поиск сообщений, отправленных в: используйте этот параметр для поиска сообщений, отправленных определенным пользователям из почтового ящика, выбранного в поле Почтовый ящик для поиска.
Щелкните Выбор пользователей, а затем выберите пользователей в адресной книге — для этого нужно выбрать пользователя в списке и нажать кнопку Добавить. Допускается выбор нескольких пользователей. После выбора пользователей нажмите кнопку ОК, чтобы вернуться на страницу Отчеты о доставке. При выборе этого параметра можно оставить поле пустым, чтобы искать сообщения, отправленные всем пользователям.Поиск сообщений, полученных из: используйте этот параметр для поиска сообщений, отправленных определенным пользователем в почтовый ящик, выбранный в поле Почтовый ящик для поиска. Снова выберите пользователя из адресной книги и нажмите кнопку ОК, чтобы вернуться на страницу Отчеты о доставке. При выборе этого параметра необходимо указать отправителя.
Найдите эти слова в строке темы. Введите здесь сведения о строке темы или оставьте их пустыми.
По завершении нажмите кнопку Поиск. Чтобы начать настройку с начала, нажмите кнопку Очистить.
Щелкните Выбор пользователей, а затем выберите пользователей в адресной книге — для этого нужно выбрать пользователя в списке и нажать кнопку Добавить. Допускается выбор нескольких пользователей. После выбора пользователей нажмите кнопку ОК, чтобы вернуться на страницу Отчеты о доставке. При выборе этого параметра можно оставить поле пустым, чтобы искать сообщения, отправленные всем пользователям.
Использование EAC для просмотра отчетов о доставке
Чтобы просмотреть сведения о доставке, выберите сообщение в области Результаты поиска и щелкните Значок.
Отчет о доставке содержит состояние доставки, а также подробные сведения о доставке сообщения, выбранного в области
Тема: строка темы сообщения отображается в качестве заголовка отчета.
От: псевдоним, отображаемое имя или адрес электронной почты пользователя, отправившего сообщение.
По адресу: псевдоним, отображаемое имя или адрес электронной почты для каждого получателя сообщения.
Отправлено: дата и время отправки сообщения.
Раздел «Сводка на текущий момент»
Этот раздел отображается в отчете о доставке в том случае, если сообщение было отправлено нескольким получателям. В верхней части этого раздела указано общее количество получателей, которым было отправлено сообщение, а также краткое состояние доставки по каждому получателю.
Сводка по дате: отображает общее число получателей и при наличии сообщений Pending, Delivered или Неудачно. Щелкните гиперссылки, чтобы выполнить сортировку по состоянию доставки.
Поле поиска. Поле поиска полезно, если вы отправили сообщение группе из более чем 30 получателей. В поле поиска введите адрес электронной почты, по которому вы хотите получить сведения о доставке, и щелкните лупы.
По адресу: отображает адрес электронной почты получателя.
Состояние. В этом столбце отображается состояние сообщения для каждого получателя.
Удаление сведений отчета
В этом разделе содержатся сведения о доставке сообщения, отправленного получателю, который был выбран в разделе
В зависимости от состояния доставки сообщения вы можете видеть ряд состояний, в том числе:
Доставлено: указывает на успешную доставку.
Отложено: указывает, что сообщение отложено.
Ожидание. Если доставка сообщения ожидается, так как сообщение соответствует критериям правила или политики в масштабах организации или из-за того, что оно подлежит утверждению сообщения, в сообщении о состоянии объясняется, какое действие выполняет правило или что сообщение должно быть утверждено модератором перед доставкой.
Moderator: состояние указывает, было ли сообщение утверждено или отклонено модератором.
Развернутые группы.
Если сообщение было отправлено группе, отдельные пользователи отображаются в разделе Сводка по дате , чтобы вы могли видеть состояние доставки для каждого получателя. Если необходимо удалить или добавить пользователя или группу при ознакомлении с отчетом о доставке, можно изменить группу, нажав кнопку Изменить группы.Сбой: показывает дату, время и причину сбоя доставки сообщения. For example, an organization-wide rule may be blocking message delivery or the message couldn’t be delivered.
По завершении просмотра отчета нажмите кнопку Закрыть. Отчеты о доставке не сохраняются, однако их можно снова создать в любое время. Помните, что поиск возможен в пределах двухнедельного окна.
Как проверить, что все получилось?
Если поиск выполнен успешно, то сообщения, соответствующие условиям поиска, отображаются в области Результаты поиска. Чтобы просмотреть сведения о доставке для определенного сообщения, выберите его и щелкните 
Если сообщения не отображаются в области Результаты поиска, измените условия поиска, а затем повторите поиск.
| Item Returned from Customs | Package delayed due to some issues during the customs clearance |
| Scheduled for Delivery | A delivery appointment is scheduled |
| Addressee not available | Recipient not available at the given address |
| Departed transit country | Package departed from the facility |
| Delivery registered | Shipment delivered successfully |
| Unsuccessful attemp at delivering the object | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again |
| Available for withdrawal in PO Box | The package arrived at a pickup point near you and is available for pickup |
| Delivery Status, Address not clear | Package not delivered due to incorrect recipient address |
| Disponibile per il ritiro presso l’Ufficio Postale a partire dal | The package arrived at a pickup point near you and is available for pickup |
Absence. Attempted delivery. | Recipient not available at the given address |
| The delivery of the shipment item has been delayed with one workday | Package delayed due to some unforeseen reasons |
| From Customs | Customs clearance completed |
| Package handed over to customs for clearance | |
| Addressee not available at time of delivery | Recipient not available at the given address |
| You can collect your item at Pos Outlet as stated in the Call Card | The package arrived at a pickup point near you and is available for pickup |
| Product Delivered | Shipment delivered successfully |
| Unsuccessful item delivery attempt (Inb), unknown | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again |
| Your item has been delivered to an agent at | Shipment delivered successfully |
| Item returned from local Customs office | Customs clearance completed |
| Available to collect | The package arrived at a pickup point near you and is available for pickup |
| Your item has been delivered to the mail room | Shipment delivered successfully |
| Letter Carrier enroute to delivery | The package is out for delivery |
| Delivery attempted | The package is out for delivery |
| Delivery Status, No Recipient | Recipient not available at the given address |
| The item accepted from the sender | Shipment accepted by the carrier |
| Allotted for delivery at Customer address | The package is out for delivery |
| Item held by local Customs office | Package delayed due to some issues during the customs clearance |
| Item available at pickup point | The package arrived at a pickup point near you and is available for pickup |
| Item in customs process | Package handed over to customs for clearance |
| Awaiting for declarative procedures | Package delayed due to some issues during the customs clearance |
| Receive item from customer | Shipment accepted by the carrier |
| Unsuccessful delivery, No delivery service for this product to specified delivery point | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again |
| Office closed | Business is closed at the time of delivery |
| Depart for delivery cancelled | Delivery of the package failed due to some shipping exception |
| International arrival | Shipment arrived at a hub or sorting center |
| Processed in the destination country | International shipment arrived at the destination country/region |
| Consignment poste restante in post office and ready for collection | The package arrived at a pickup point near you and is available for pickup |
| Release by Customs | Customs clearance completed |
| Area with delivery subject to differentiated term | Delivery of the package failed due to some shipping exception |
| Shipments to customs | Package handed over to customs for clearance |
| Item for Customs examination | Package handed over to customs for clearance |
| Consignee not located | Recipient not available at the given address |
| Ready for customs clearacne | Package handed over to customs for clearance |
| Delivery attempt unsuccessful | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again |
| Your item was delivered to a parcel locker | Shipment delivered successfully |
| Delivery process | The package is out for delivery |
| Scan to transport | Package departed from the facility |
| Returned from Customs | Customs clearance completed |
| Due to its size or weight | Delivery of the package failed due to some shipping exception |
| Delivery success | Shipment delivered successfully |
| Distribution to PO Box in Progress | The package is out for delivery |
| The delivery has arrived at the customs warehouse | Package handed over to customs for clearance |
| In consegna | The package is out for delivery |
| Allocated to delivery staff | The package is out for delivery |
| Handed to customs | Package handed over to customs for clearance |
| Your item is ready for collection at Window Delivery counter | The package arrived at a pickup point near you and is available for pickup |
| International departure | Package departed from the facility |
Delivered via P. O. box | Shipment delivered successfully |
| Item wrongly directed | Delivery of the package failed due to some shipping exception |
| Available for delivery | The package arrived at a pickup point near you and is available for pickup |
| Delivery, Delivery to the addressee | Shipment delivered successfully |
| Incorrect Address | Package not delivered due to incorrect recipient address |
| The shipment item has been delivered with Power Of Attorney | Shipment delivered successfully |
| A second SMS was sent to the addressee | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again |
| Inbound Into Customs | Package handed over to customs for clearance |
| Handed over to carrier | Package departed from the facility |
| The import of the item was not authorized | Delivery of the package failed due to some shipping exception |
| Returned to overseas | Delivery of the package failed due to some shipping exception |
| Restituita al mittente | The return package has been successfully received by the sender |
| Czech Post does not display information for this consignment type | Delivery of the package failed due to some shipping exception |
| A notice was left for the addressee | Recipient not available at the given address |
| Address is incomplete | Package not delivered due to incorrect recipient address |
| Record item reason for retention by customs | Package handed over to customs for clearance |
| Receive item at office of exchange | Shipment accepted by the carrier |
| Being forwarded | Shipment forwarded to a different delivery address |
| Insert item into domestic bag | Package departed from the facility |
| Delivery unsuccessful, Delivery Advice issued | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again |
| Consignment dispatch out from Transit Office | Package departed from the facility |
| Released by customs | Customs clearance completed |
| Processed for Clearance | Package handed over to customs for clearance |
| Handed over to customs | Package handed over to customs for clearance |
| A second notice was sent to the addressee for the items’ release | Package delayed due to some issues during the customs clearance |
| Hold item at point of delivery | Package delayed due to some unforeseen reasons |
| Delivery status not updated | Delivery of the package failed due to some shipping exception |
| Object returned to Correios | Delivery of the package failed due to some shipping exception |
| Delivered, Postal service center | Shipment delivered successfully |
| Departed USPS | Package departed from the facility |
| Delivery Status, Overdue | Delivery of the package failed due to some shipping exception |
| Item isn’t delivered | Delivery of the package failed due to some shipping exception |
| Unable to notify the recipient via SMS | Delivery of the package failed due to some shipping exception |
| Receive item at delivery office | International shipment arrived at the destination country/region |
| Depart for delivery to addressee | The package is out for delivery |
| Handovered to delivery agent | Package departed from the facility |
| Missed item | Delivery of the package failed due to some shipping exception |
| Electronic Notification Received | The carrier received a request from the shipper and is about to pick up the shipment |
| In Customs | Package handed over to customs for clearance |
| Enroute to next office | Package departed from the facility |
| Your item was delivered at the front door or porch | Shipment delivered successfully |
| Released from customs | Customs clearance completed |
| Delivery Status, Smart Parcel Locker | The package is out for delivery |
| Item accepted | Shipment accepted by the carrier |
| Item delivered | Shipment delivered successfully |
| Envoyer vers le prochain point de traitement | Package departed from the facility |
| Item in delivery | The package is out for delivery |
| No such person | Package not delivered due to incorrect recipient address |
| The address is incorrect | Package not delivered due to incorrect recipient address |
| First AdvicePrint | Shipment accepted by the carrier |
| Unable to deliver item, problem with address | Package not delivered due to incorrect recipient address |
| The item is currently in transit to the destination | Package departed from the facility |
Delivery attempt made, but the recipient was not reached. A notice of arrival was left for the recipient. | Recipient not available at the given address |
| Delivery has been dispatched from change of destination office | Package departed from the facility |
| Delivery failure | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again |
| Handover item to delivery agent | Package departed from the facility |
| Item not delivered | Delivery of the package failed due to some shipping exception |
| Awaiting Collection at | The package arrived at a pickup point near you and is available for pickup |
| Held by Custom | Package delayed due to some issues during the customs clearance |
| Delivery is available to be picked up at the Post Office | The package arrived at a pickup point near you and is available for pickup |
| Your item has been delivered and is available at a PO Box | Shipment delivered successfully |
| Item delivered Signed | Package delivered to and signed by the customer |
| In the delivery process | The package is out for delivery |
| A second notice was left for the addressee | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again |
| Late arrival | Package delayed due to some unforeseen reasons |
| International item has left originating country | Package departed from the facility |
| Delivery in progress | The package is out for delivery |
| Unsuccessful delivery, Other, Attempted delivery today | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again |
| The package is delayed and will not be delivered by the expected delivery date | Package delayed due to some unforeseen reasons |
| The shipment item has been delivered to a service point | The package arrived at a pickup point near you and is available for pickup |
| Customer adviced to pickup mail | The package arrived at a pickup point near you and is available for pickup |
| Returned item | Delivery of the package failed due to some shipping exception |
| Item held at delivery depot | Package delayed due to some unforeseen reasons |
| Addressee cannot be located | Recipient not available at the given address |
| Unsuccessful delivery due to | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again |
| Delivery Complete | Shipment delivered successfully |
| Being returned | The package is on its way back to the sender |
| Unsuccessful delivery, Addressee has P.O. Box | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again |
| Destinataire non joignable lors de la livraison | Recipient not available at the given address |
| Item released from customs | Customs clearance completed |
| Assigned to Operator | Shipment accepted by the carrier |
| Consignee address not correct | Package not delivered due to incorrect recipient address |
| Undergoing processing for delivery to addressee | Package departed from the facility |
| Notice card left | Recipient not available at the given address |
| Delivered information notice | Recipient not available at the given address |
| Customs calculated | Package handed over to customs for clearance |
| Available for delivery, The shipment item has been delivered to a service point | The package arrived at a pickup point near you and is available for pickup |
| Item can be collected at | The package arrived at a pickup point near you and is available for pickup |
| Receive item at sorting centre | Shipment arrived at a hub or sorting center |
| Invoice delivered | Shipment delivered successfully |
| To Customs | Package handed over to customs for clearance |
| The addresse was not home | Recipient not available at the given address |
| Customs duties must be paid before we can deliver your goods | The package being held due to pending payment from the customer’s end |
| Item sent abroad | Package departed from the facility |
| Enroute to delivery office | Package departed from the facility |
| Your item was delivered to the front desk or reception | Shipment delivered successfully |
| Held by import Customs | Package delayed due to some issues during the customs clearance |
| Unsuccessfully Delivery | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again |
| Item dispatched out | Package departed from the facility |
| Processing document by Customs | Package handed over to customs for clearance |
| Delivery Status, Closed House | Recipient not available at the given address |
| Out for delivery | The package is out for delivery |
| The shipment has been delivered | Shipment delivered successfully |
| Delivery Status, Contact the recipient by phone | The customer is contacted before the final delivery |
| Delivered, InAt Mailbox | Shipment delivered successfully |
| Back at parcel delivery centre after an unsuccessful delivery attempt. | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again |
| Delivery Status, Carded | Recipient not available at the given address |
| Arrived at unit | Shipment arrived at a hub or sorting center |
| Waiting for withdrawal | The package arrived at a pickup point near you and is available for pickup |
| Ready for collection at | The package arrived at a pickup point near you and is available for pickup |
| Unsuccessful item delivery attempt (Inb), Other | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again |
| Consignment successfully delivered | Shipment delivered successfully |
| Destinataire n’est pas disponible au moment de la livraison | Recipient not available at the given address |
| The item delivered to recipient | Shipment delivered successfully |
| Under Customs Clearance | Package handed over to customs for clearance |
| Delivery attempt | The package is out for delivery |
| Item is in delivery transportation | The package is out for delivery |
| Send item abroad | Package departed from the facility |
| The shipment item could not be delivered, Delivery was not possible | Package delayed due to some unforeseen reasons |
| The shipment has arrived at | Shipment arrived at a hub or sorting center |
Delivery was not possible. The recipient will get a notification with information | Delivery of the package failed due to some shipping exception |
| Forsendelse udleveret i Pakkeautomat, SIGNED BY | Package delivered to and signed by the customer |
| Container Received | Shipment arrived at a hub or sorting center |
| Envoies retenus par le douane | Package handed over to customs for clearance |
| Return item from customs | Customs clearance completed |
| Item in office of exchange | Shipment arrived at a hub or sorting center |
| Item arrived to destination country. | International shipment arrived at the destination country/region |
| The shipment has been loaded for delivery. | The package is out for delivery |
| Awaiting customs inspection | Package handed over to customs for clearance |
| The shipment item has been delivered to the recipient | Shipment delivered successfully |
| Failed Delivery | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again |
| International dispatch | Package departed from the facility |
| Item Out for Physical Delivery | The package is out for delivery |
| Delivered booked | Shipment delivered successfully |
| Insert item into bag | Package departed from the facility |
| Delivery to the destination international office | International shipment arrived at the destination country/region |
| Item Presented to Customs | Package handed over to customs for clearance |
| Item arrived in the destination country. | International shipment arrived at the destination country/region |
| Returned to sender | The return package has been successfully received by the sender |
| Unable to complete delivery | Delivery of the package failed due to some shipping exception |
Unsuccessful delivery. We apologise that this item could not be delivered today | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again |
| Customs inspection concluded | Customs clearance completed |
| Letter notification has been sent to the recipients mailbox. | The customer is contacted before the final delivery |
| Record item customs information | Package delayed due to some issues during the customs clearance |
| Handed over for delivery | Package departed from the facility |
| Vaine tentative de livraison d’envoi | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again |
| Despatched to overseas | Package departed from the facility |
| Sent Out For Delivery | The package is out for delivery |
| Your item was delivered to an individual | Shipment delivered successfully |
| Transfer from office of exchange | Package departed from the facility |
| Departed From | Package departed from the facility |
| Registro de entrega exitosa | Shipment delivered successfully |
| With courier for delivery | The package is out for delivery |
| Item presented to import Customs | Package handed over to customs for clearance |
| Inbound Out of Customs | Customs clearance completed |
| The item was forwarded to the destination country | Package departed from the facility |
| Delivery at post office registered | Shipment delivered successfully |
| Storage life is expired | Delivery of the package failed due to some shipping exception |
| Export of international mail | Package departed from the facility |
| Item collected at | Package picked up by the customer |
| Customs clearance | Customs clearance completed |
| Item ready for pick up at a Post Office collection point | The package arrived at a pickup point near you and is available for pickup |
| Item returned from Customs | Customs clearance completed |
| Atempted Delivery | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again |
| Back to sender | The package is on its way back to the sender |
| Item arrived at | Shipment arrived at a hub or sorting center |
| Deliver item | Shipment delivered successfully |
| Collection abroad | Shipment arrived at a hub or sorting center |
| Item to be presented to local Customs office | Package handed over to customs for clearance |
| Reminder to Schedule Redelivery of your item | Delivery of the package failed due to some shipping exception |
| Arrived at the postal unit for delivery to addressee | The package is out for delivery |
| Delivery Status, GovernmentPublic Company closed | Business is closed at the time of delivery |
| Attempted to deliver | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again |
| Send item to customs | Package handed over to customs for clearance |
| Shipment item undergoing clearance process | Package handed over to customs for clearance |
| Handover to domestic sorting | Package departed from the facility |
| Unsuccessfull Delivery | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again |
| Item returned to sender | The return package has been successfully received by the sender |
| Unsuccessful delivery, Postal service center | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again |
| Delivery Status, P.O. Box (Issue Notification) | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again |
| Registro de entrega no exitosa | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again |
| Package Received | The carrier received a request from the shipper and is about to pick up the shipment |
| Attempted delivery | The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again |
Mauritius Post Ltd, больше, чем просто письма
Mauritius Post Ltd, больше, чем просто письма Отслеживание и отслеживание:Введите номер штрих-кода
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Поиск почтового индекса:
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